This cancellation policy outlines the terms and conditions under which clients and customers can cancel services or subscriptions provided by Ikashi Fintech Pvt Ltd. The policy ensures transparency, fairness, and consistency in handling cancellations.
This policy applies to all customers and users of products and services provided by Ikashi Fintech Pvt Ltd.
Eligibility for Cancellation: Customers may request cancellation of services or subscriptions based on the terms outlined in their service agreement.
Notification: Cancellations must be submitted in writing via the designated cancellation form on the Ikashi Fintech website or through direct email to the support team.
Verification: Upon receiving a cancellation request, Ikashi Fintech will verify the request by confirming customer identity and service details.
Monthly Subscriptions: Cancellations must be submitted at least 7 days before the end of the current billing cycle to avoid charges for the following month. No refunds will be issued for unused days in the billing cycle after a cancellation request.
Annual Subscriptions: Cancellations can be made at any time; however, refunds will only be provided on a prorated basis for the unused portion of the subscription, less an administrative fee.
Trial Periods: If a cancellation is made during a trial period, no charges will be incurred, and access to services will cease immediately.
Non-Refundable Services: Certain services, including one-time fees for setup or transaction services, are non-refundable.
Eligible Refunds: Refunds for eligible cancellations will be processed within 14 business days after verification. Any applicable fees or deductions for processing may be subtracted from the total refund.
Force Majeure: In situations where cancellations are due to unforeseen circumstances such as natural disasters or regulatory changes, special exceptions may apply.
Service Downtime: If services are significantly disrupted for reasons attributable to Ikashi Fintech, customers may be eligible for a partial refund or credit.
Initiation: The customer initiates a cancellation request via the company's website or customer service email.
Review and Verification: The request is reviewed and verified for compliance with the policy terms.
Confirmation: A confirmation email or communication will be sent to the customer once the cancellation is processed, detailing the effective cancellation date and any refund information.
Ikashi Fintech Pvt Ltd reserves the right to modify this cancellation policy at its discretion. Any changes will be communicated to customers via email or through the company website at least 30 days prior to implementation.
For questions or further assistance regarding cancellations, customers can contact the support team via:
Email: support@convey.in
Phone: +91 7480080027